Return Policy

Please refer to the frequently asked questions related to our return policy below. If you have any additional questions regarding a current order or on a potential order you can contact our customer service team by clicking here.
Do you have a satisfaction guarantee?

Absolutely! We want you to be 100% satisfied with your purchase from Yarnspirations. If for any reason you are not completely satisfied with your purchase, you may return your item(s) to us within 45 days of receipt for a refund of the purchase price (less shipping & handling charges).

How do I return an order?

If you are not satisfied with your purchase and would like a full or partial refund (less the cost of shipping the product back to our facility), we require you to contact our Consumer Care Team for return authorization at  1-888-368-8401 or inquire@yarnspirations.com.

Once your return is authorized, please package the item(s), unopened and unused, in a box with the original packing slip. A copy of the packing slip or a copy of your order confirmation email is also acceptable. Please do not send any return without one of these items, we will be unable to identify and verify your purchase and a refund will not be processed.

Please ship return packages to:

  • Spinrite
  • Yarnspirations Returns
  • 1700 Bassett Ave
  • Listowel, Ontario
  • N4W 0B1

If you require any additional information please contact our Customer Care team here.

Is There A Specific Shipping Method I Should Use To Send Back My Order?

We can accept returns from any carrier but would recommend that you select a method that includes a tracking number in the event your shipment does not reach us.

Please ship return packages to:

  • Yarnspirations Returns
    1700 Bassett Ave
    Listowel, Ontario N4W 0B1
I have returned my item. How soon will I receive my refund?

Refunds on returned item(s) will be issued in the same payment form as tendered at the time of purchase and should appear as a credit in your account within 1-2 billing cycles.