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Let us help you discover a world of inspiration and creativity. In this section, you can get answers about our products, patterns, website, and more! If you don’t find the information you're looking for here, please contact our Yarnspirations Consumer Care team— they're always happy to help!
To read our recent letter against racism and in support of diversity and inclusion, please click here.
As of January 5th, all Canadian orders will be shipped directly from Canada to you! With this change, we are working with our fulfillment partner in Canada to offer fast and reliable delivery options. Learn more about these changes in our updated Shipping Destinations policy and Returns Policy.
Please submit your order at Yarnspirations.com, we are not able to process orders via telephone. After you submit your order, you will receive a computer-generated confirmation that your order was placed. Please check your spam/junk folder if you do not see this email within 5 minutes of completing your order. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed.
We pride ourselves on getting our orders on their way quickly and efficiently. While our average processing time is 36 hours, unfortunately, on occasion, it can take 3-4 business days to pick, pack and ship your order. All orders are picked, packed and shipped on a “first come, first serve” basis, we do not expedite processing times for individual orders.At this time we do not process backorders. If your item is out of stock at the time of fulfillment, we will cancel the out of stock product, ship the balance of your order, and issue a refund for the missing product, taxes (if applicable) and shipping upcharge. You will need to place a new order if you still need the item when it is back in stock.
If the item(s) you order are out of stock at the time of fulfillment we will cancel the order to stop the hold on your funds. If you have not received a Ship Confirmation email within 4 business days and you have verified the Ship Confirmation email is not in your spam/junk folder, please log into your Yarnspirations.com account to confirm your order is still active. If it has been cancelled, and you did not request the cancellation, we did not have enough of the item(s) you ordered. Please watch for the item(s) to be back in stock and place a new order.
Prices on our US site are displayed and charged in USD. Shoppers on our Canadian site will see prices in CAD and will have their payment method charged in CAD as well. You can switch between these sites by using the dropdown menu on the upper right-hand side of our website.
No, unfortunately we are unable to offer gift cards at this time.
The Yarnspirations store is virtual only and can be found at Yarnspirations.com. We encourage you to visit your local craft retailer to touch and feel our yarns in person.
We do not hold backorders. We fill hundreds, sometimes thousands of orders every day and, while we strive to fill everyone's order efficiently and completely, occasionally the available quantity of an item is not sufficient to fulfill all incoming orders for that particular product.
If you place an order for product and we do run out of stock, that item will automatically be cancelled from the order and you will be issued a refund. We do not backorder. If we had to cancel an item from your order, you will receive notification via email with the details of the refund; item, quantity, and amount. This notification will be sent to the email account used to create your Yarnspirations.com account. If you still want the remainder of your order, please return to Yarnspirations.com to place another order for the items previously out of stock.
We currently offer Visa, Mastercard as payment options. Shoppers in the United States may also choose to check out using American Express.
Yarnspirations is committed to providing the most secure on-line shopping experience possible. Your credit card information is safe and secure. We use secure servers and the Secure Sockets Layer (SSL) technology to encrypt all of your personal information, including your credit card data. Once encrypted, your data cannot be read as it travels over the Internet. For additional information on how Yarnspirations.com maintains your privacy and security, please refer to our Privacy Statement.
When you finish adding items to your shopping cart, simply click on Proceed to Checkout and fill in the required information including method of payment. Once your transaction is complete, you will receive an email to confirm your purchase.
Your credit card information is perfectly safe on Yarnspirations.com. The personal information you enter when you set up an account cannot be viewed without your Email Address and Password.
Sales Tax (if applicable) will be calculated based on the State or Province to which the merchandise is shipped. Orders shipped to Canadian addresses will be required to pay any applicable taxes on delivery. Orders shipped to some US states will see their taxes calculated and applied at checkout.
Please enter the code exactly as it appears on our site or in the email offer you received. Enter the code exactly as posted: no spaces if it is posted with no spaces, capitals/lower case as stated, the letters and numbers have to be correct. The easiest way to make sure it is correct is to copy and paste it into place and click "Apply".
Promo code still not working? Are you sure it is the correct code? If so, then the items in your cart may be on sale and our special promotion coupon codes are for regular priced merchandise only. If there is a minimum buy quantity to qualify for the discount, then only regular priced merchandise is calculated toward your minimum total.
If entered correctly, not expired and order is eligible and code is still not working, please click here to contact us.
Once you place an order, we are unable to offer any price adjustments on the merchandise you’ve purchased at full-price. You may, however, make another purchase of your items if they are on sale and return your full-priced order once you receive it.
A flash sale is a discount or promotion offered by an ecommerce store for a short period of time. The product quantity is limited, which often means the discounts are higher or more significant than run-of-the-mill promotions.
Yes, you can cancel your order within one hour of placing the order. After one hour you cannot cancel your order.
Your package will ship to the shipping address you supplied with your order. If your package is returned to us because there is a mistake or missing information in the shipping address you provided, the order will be processed as a return, the merchandise will be returned to stock and you will receive a complete refund for the products only; shipping charges will not be refunded. If you would still like the items, you ordered you will need to return to Yarnspirations.com to place your order again.
If we made the error on the shipping label, we will, of course, pay the reship charges. Please make sure you enter your correct address, suite, and/or apartment number.
Our shippers are aware of all parcels being shipped to individuals. If you are shipping to a business, be sure to supply the name of the business along with a C/O name.
Once an order is submitted, it is immediately sent to our warehouse to be processed and cannot be changed or updated. Most orders are shipped the same day that they are placed.
What happens if I want to cancel my order?
Once an order is submitted, it is immediately sent to our warehouse to be processed and cannot be modified in any way. Most orders are shipped the same day that they are placed. All purchases on Yarnspirations.com can be returned for a full refund, less shipping & handling, if done within 45 days of purchase.
Tracking is available for packages shipped to US, Canada, Australia and United Kingdom destinations only. When your order leaves the warehouse, you will receive a "Shipping Confirmation" email. In this email you will find the tracking number for your order. If you click on this number, you will be transported to the site of the carrier where you can track your order from our door to yours. Please note: It may take 24 to 48 hours after your order ships for the carrier to update its tracking information.
Your Order Confirmation email should arrive in your email box within minutes after your order has been completed.
Order Confirmation emails contain the following information:
If, for some reason, you do not get any of these emails, please check your spam/junk folders before requesting copies. Since the "copy" emails will be coming from the same email address this is likely to end up in your spam/junk folder as well unless you have previously accepted email from orders@yarnspirations.com and marked them as safe. If you have not received any of the above listed emails, please let us know at orders@yarnspirations.com and we'll be happy to re-send them.
Please check with other household members to make sure they did not receive it and forget about it. Check with neighbors; it may have been delivered to the wrong address. Call your local post office and request they check for it there. If all of this fails to produce your package, please contact Customer Service.
Unfortunately, we are not able to exchange merchandise purchased through Yarnspirations.com. If you order something and upon receiving it have decided it is not what you want for whatever reason, please return according to return procedure and reorder any other items you may want in place of it.
Refunds on returned item(s) will be issued in the same payment form as was used at the time of purchase and should appear as a credit in your account within 1-2 billing cycles. Please allow up to 10 business days from the time your package is received for processing.
We can accept return from any carrier but would recommend that you select a method which includes a tracking number in the event your shipment does not reach us.
All orders can be sent via Standard service. Expedited service is not available.
We try our best to ship to all destinations where crafters like us are eager to get our yarns. We love how worldwide the love for our yarns is so if you don't see your country on the list please reach out to our Customer Care team here and so we can look into adding your country as a shipping option going forward. We currently ship to:
No, unfortunately we are no longer able to ship to P.O. Boxes.
No, we currently do not offer the option of shipping items within the same order to multiple addresses. All orders must ship to a single address. In the event that you require shipment to multiple destinations you must place a unique order for each shipping destination.
We have limited distribution rights to sell certain yarns and threads outside of the United States and Canada. However, all of our patterns are available for download worldwide.
Please refer to our shipping policy for the full details.
Creating an account on Yarnspirations.com has many benefits:
You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:
Go to the My Account Login page. Click the Recover Your Password link under the Login button. Enter the email address associated with your account in the popup that appears. The email should arrive in your Inbox within a few moments. If you do not see it within 30 minutes, please check your spam/junk folder.
There are two quick and easy ways to unsubscribe from our mailing list. i. Follow the “UNSUBSCRIBE HERE” link that appears at the bottom of every Yarnspirations newsletter. Note that you will still receive order confirmations and other notifications about your order from us if you choose to unsubscribe from marketing communications from Yarnspirations. ii. Contact our Consumer Care team and note the email address you have registered on our list.
Easy! Just follow the “UPDATE EMAIL PREFERENCES” link that appears at the bottom of any Yarnspirations newsletter. Under the “My Personal Information” section, simply enter your new email address and click the “Update” button. If you have trouble completing these steps, contact our Consumer Care team and note both your new and old email addresses in your message.
If you follow the “UPDATE EMAIL PREFERENCES” link that appears at the bottom of your Yarnspirations newsletters, you can specify whether you’d like to receive knit and/or crochet content. You still may receive emails that contain both knit and crochet projects, however
Yarnspirations carries yarn made with both synthetic and natural fibers.
The wool used in our yarn comes from sheep raised in Australia, New Zealand, South America, and Falkland. It is brought to the United Kingdom, where it is blended together in a roughly equal combination of content from each region, though this does vary from load to load.
The cotton used in our yarn is USA grown, though is not classified as organic or GMO-free.
All of our products are not treated or dyed with any epoxy or varnish compounds. We do not use Urea Formaldehyde Resin or Disperse blues. All of the materials used to manufacture our yarns are OEKO-TEX Standard certified. This standard certifies that the dyestuffs used do not present a health risk or risk to the environment.
Please note that Patons UK and Patons Australia are separate entities and are not affiliated with Patons North America. Our patterns and yarn are produced by Patons North America.
While they might be annoying, knots in yarn are common and are pretty unavoidable in yarn production. Knots are created when a new strand of fiber is joined to the end of the previous one during the spinning and winding process. By using knots to join sections of fiber together, we also reduce excess waste and make the most of our materials.
While knots may not always be preferred, they are a normal part of the manufacturing process and do not typically indicate a defect in the yarn. Our products follow industry standards based on weight, gauge, and type of yarn. This ensures that our products are free from weak spots and able to withstand wear and tear.
You can use Patons Classic Wool Worsted, Patons Classic Wool Bulky, and Patons Classic Wool Roving for your felting projects.
Bernat Pop! is a print dyed yarn, which means this yarn undergoes a different dying process than other self-striping yarns. The result is that every ball of Bernat Pop! will have the same colors, though each ball may not start and end with the same color or include the same length of each color.
You can find our entire product offering on Yarnspirations.com, unless a product is limited-edition or seasonal only. If you do not find the yarn or color you are looking for, more than likely it has been discontinued. We do not keep a back-stock of any of our yarns; once they are discontinued and sold out, they are no longer available through us. You may, however, still be able to find it at your local retailer or even an online discount retailer.
If you are looking for a specific product made by Caron, Bernat, Patons, Lily Sugar’n Cream, or Phentex, Red Heart, or Coats & Clark but don’t see it listed on our website, it could mean that this product has been discontinued or that the product is sold exclusively at other retailers. Products listed as “Out of Stock” are still in production and will be re-stocked.
While Yarnspirations does not offer a printed catalog of our products, our website acts as an online catalog of the products we carry and currently have in stock. In order to ensure that our customers have access to the most current styles, prices, shades, and overall selection, we do not publish a catalog that you may purchase directly from us. Plus, with all the styles that we carry, a catalog would be as big as a phone book!
We currently only have this information available for Red Heart yarns. You will can find this information in the Multi-Color Coordinate List here
Some yarns are dyed in large batches with each batch assigned a "dye lot number". Using a color from the same dye batch assures a color match from skein to skein. Other yarns are spun from fiber that is already colored and are labeled as "no dye lot" yarns. Unfortunately, we are not able to match dye lots. We do try, but depending on demand, the warehouse can go through several dye lots in less than a week. And when dye-lots are picked through looking for matching dye-lots to complete a single order we unfortunately sometimes end up with a few skeins in each of several dye-lots. If you cannot find the dye lot you were using, the best thing to do is to take some of what you have to the store and try to get the best match. Look at it in natural and artificial light if possible. Work alternating rows with the two different dye lots to lessen the effect of knitting with a second dye lot. Not all stores carry all of our yarns in all available colors so you will need to check with the individual store. You can order any of our yarns in any color online.
While not necessary with most of our products, you may find that you need to set the dye in your yarn to prevent it from bleeding. This is more common with yarns that feature a rich, dark color, because these require a heavier application of dyes, which may not fully absorb into the yarn. After your project is completed, soak it in a solution of cold water with ½ to 1 cup of coarse salt, depending on the size of your item. After half an hour of soaking, rinse your item with clean water. Prepare a solution of equal amounts white vinegar and water, which you will use to soak your item again for half an hour. After this second soaking, rinse your item for the final time. This process will leave your dye set.
Most yarns have a dye lot number assigned to them during the manufacturing process, which identifies yarns that have been dyed together in the same batch. This is important because often the yarn’s color can vary from batch to batch.
When you see “No Dye Lot” on a ball band it means that extra quality assurance has taken place to ensure that the color is consistent across batches, so there is no need to worry about a dye lot number! You can buy another skein in the same shade to continue your project whenever you’d like. It's important to note that even with "no dye lot" yarn, there may still be slight color variations between different batches due to differences in the manufacturing process.
In the example of Red Heart Super Saver, you can see icons that mean:
You can also search for your yarn on yarnspirations.com and view the yarn care tab.
Learn more about how to read symbols in our complete guide on ball bands here
No, you do not have to wind our yarn before use. That said, some of our yarns are pulled from the center, and some from the outside.
Every ball of yarn has two ends, one in the center of the ball, and one usually under the wrapper. We recommend always remove the wrapper first as sometimes after removing the wrapper, the outer end of the yarn is tucked inside the skein and can sometimes be pulled through with the pull end. When this happens, stop and look at the opposite end of the skein. You should see a strand of yarn pulling tightly against the outside of the skein. This is the outer end of the yarn, and it must be pulled free of the interior of the skein before you continue. We suggest holding the inside end firmly while loosening the outer end and pulling it through the opposite end of the skein. Otherwise, it will create a tangled, knotted section in the middle of the skein, resulting in hours of untangling before you can begin your project.
Depending on which type of ball - aryton or pull skein will determine which way is the best to start your ball of yarn: Learn More.
We have a great video on how to start a ball of yarn and avoid tangled centers, and it can be viewed here.
If you have purchased Bernat Tizzy yarn and would like to return it as part of our voluntary product recall, please contact our Customer Care team directly here.
Yarns that are OEKO-TEX certified are free of harmful chemicals and substances, making them safe for the environment and to use on projects for your whole family. With OEKO-TEX certification, you can be certain that every component has been tested for harmful substances and it is therefore is harmless in human ecological terms. The test is conducted by independent OEKO-TEX facilities on the basis of an extensive criteria catalog. In the test they take into account numerous regulated and non-regulated substances that may be harmful to human health. Often, this goes beyond national and international requirements. The criteria catalog is updated at least once a year and expanded with new scientific knowledge or statutory requirements.
Abbreviations used in each pattern are listed with that patterns directions for quick reference. But, if you'd like a full list of all abbreviations, follow the appropriate skill type link below to see the complete list of abbreviations so you can get to stitching!
While some patterns are written for multiple sizes or for both adults and children, we are limited in the range of patterns we are able to produce for Yarnspirations.com. All available patterns are listed on our site— if you do not see your size listed, you may be able to modify the pattern yourself.
While some patterns have been written for both knit and crochet, most patterns have been specifically written for just one craft type. Unfortunately, we cannot provide both versions for every pattern on Yarnspirations.com.
Our patterns are only available for home craft knitters and not for commercial use. However, you are permitted to sell your completed item at a small scale, e.g. a small craft fair or church bazaar, under the stipulation that you credit the brand of yarn you used and credit our website: https://www.yarnspirations.com/
All of our patterns are easy to download directly from the pattern's page and are available in Adobe PDF format. They are optimized to print out on your printer at home or view on your device's screen. We recommend installing the latest version of Adobe Acrobat Reader to ensure you aren't missing out on any of the goodies featured in our pattern files.
All patterns are available on Yarnspirations for download. While we do not offer printed patterns, you may print the pattern yourself once you have downloaded it as a PDF. Please note that pattern kits only include an online PDF version of your pattern as well— it will not be printed and included in your shipment.
We no longer offer patterns for purchase on Yarnspirations.com. All patterns on our site are free for all to use, share and inspire crafters everywhere!
If you have purchased a pattern from us in the past you will need to contact our Customer Care team to obtain a copy of your pattern. Paid pattern downloads are not accessible from the My Account section of the website. To get a copy of your pattern, contact our Customer Care team here.
No, there is no purchase required to download any pattern on Yarnspirations.com. Our kits are designed to provide a quick and easy way to gather all the materials you may need for each pattern and add them to your cart. To download a pattern without purchasing the kit, simply click the blue DOWNLOAD FREE PATTERN button that appears above the kit on each pattern page.
Reach out to our consumer care team! Monday-Friday 8:00 a.m. - 4:00 p.m. EST 1-888-368-8401 OR fill out our form here and we’ll get back to you.
The short answer: yarns aren't identical. Our patterns have been written and tested for a specific yarn, so we can’t guarantee similar results using an alternative. Keep reading to see a more detailed explanation.
We're sorry about that! If you happen to come across an error in one of our patterns, please let us know so we can update our files and make things right! Please contact our Customer Care team directly here and let us know what you've found.
As of August 2019, Yarnspirations pattern PDFs will contain a last-updated date on the bottom right-hand side of each pattern. All patterns will show a date of August 2019 as a default, even if they have been published and updated prior to this date.
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