You've got questions? We’ve got answers.
Let us help you discover a world of inspiration and creativity. In this section, you can get answers about our products, patterns, website, and more! If you don’t find the information that you're looking for here, please contact our Yarnspirations Consumer Care team— they're always happy to help!
To read our recent letter against racism and in support of diversity and inclusion, please click here.
Updated Shipping Notice
Published January 17th, 2021
* PLEASE NOTE: Our phone systems are temporarily down due to a technical issue. At this time, we are unable to receive inbound calls, retrieve voicemails, or place outbound calls. Our team is available and happy to support you through email until further notice. Please reach out using email@example.com or through our contact us page.
1. Is Yarnspirations still shipping orders?
Yes. We continue to monitor updates from federal, state/provincial, and local officials to ensure we can get craft supplies to you safely and effectively— we recognize this is a time when many of us need them most.
In line with government guidance, we are continuing to operate our online retail activities on Yarnspirations.com. For the time being, online orders are still open, encouraged, and being shipped as promptly as possible.
2. Will there be a delay with my parcel?
Because of the increased volume and extra precautions taken at every stage of your order’s journey, you should expect some delays with your parcel. Please extra two weeks for your order to arrive even on orders with Expedited Shipping selected.
*NEW* Updates for RedHeart.com Customers
Have questions on your order or are you looking for order support on a Yarnspirations order that you have placed? Click on the related links below to find the answer that you are looking for.
Why is Red Heart product now on Yarnspirations.com?As of February 2019, Red Heart yarns was purchased by Spinrite Yarns, which is Yarnspirations’ parent company and the manufacturer of yarn brands such as Bernat, Caron, Lily Sugar’n Cream, and more. With Red Heart now a part of the Spinrite family of yarns, this combined catalogue of products and patterns live under one roof on Yarnspirations.com.
What other new brands have been added to the site?Along with Red Heart yarns, we have acquired additional crochet, embroidery, and sewing thread brands and accessories. This includes brands like Aunt Lydia’s, Coats & Clark, Susan Bates, Anchor, and Dual Duty.
Is there anything else new on Yarnspirations.com?While we worked to integrate all Red Heart content to Yarnspirations.com, we made some other changes to the site that we’re sure you will love!
- Learn something new or brush up on old skills with our new How-To section, featuring Pattern and Skill Tutorials.
- Discover content from your favorite influencers in our Stitch Ambassador sections.
- Explore heart-warming stories and more in our Charity Corner.
Where can I find Red Heart patterns?Right here! Explore all your favorite knit and crochet patterns made with Red Heart yarns on Yarnspirations.com. You can also use the site’s search function to locate your favorite patterns by name or discover what’s new in the Red Heart Boutique.
Are all Red Heart yarns now on Yarnspirations.com?Yes! All the fabulous products that were once home on RedHeart.com have been moved to Yarnspirations.com. See the Red Heart Boutique for featured yarns or simply explore all Red Heart products here.
Where can I find my past orders placed on RedHeart.com?For RedHeart.com account holders, you can find your previous Red Heart purchases under the My Account page. If you checked out as a guest on RedHeart.com, please use your order number and ZIP or Postal Code here to locate your order.
Are my saved Red Heart patterns somewhere on Yarnspirations.com?For the initial launch of Red Heart product on Yarnspirations.com, no saved patterns have been transferred to your account. We are working to rectify this issue in the coming days. Our apologies if this has caused any inconvenience.
I had an account on RedHeart.com— does it still exist? How do I login?We have moved all previous RedHeart.com accounts to Yarnspirations. Before you’re able to login successfully, you’ll need to reset your password for security purposes.
To reset your password, go to the My Account Login page. Click the Recover Your Password link under the Login button. Enter the email address associated with your account in the popup that appears. The email should arrive in your Inbox within a few moments. If you do not see it within 30 minutes, please check your spam/junk folder.
I had items in my cart on RedHeart.com and now they’re gone, what happened?We’re sorry that you were unable to place your order. Because your cart was tied to the RedHeart.com website, we were unable to move it over to Yarnspirations.com.
Where is the Community Chat, Toky Woky?Red Heart’s Community Chat will not be immediately available on Yarnspirations.com, though this feature may be available in the coming weeks.
How does ordering work?Please submit your order at Yarnspirations.com, we are not able to process orders via telephone. After you submit your order, you will receive a computer-generated confirmation that your order was placed. Please check your spam/junk folder if you do not see this email within 5 minutes of completing your order. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed.
We pride ourselves on getting our orders on their way quickly and efficiently. While our average processing time is 36 hours, unfortunately, on occasion, it can take 3-4 business days to pick, pack and ship your order. All orders are picked, packed and shipped on a “first come, first serve” basis, we do not expedite processing times for individual orders.
At this time we do not process backorders. If your item is out of stock at the time of fulfillment, we will cancel the out of stock product, ship the balance of your order, and issue a refund for the missing product, taxes (if applicable) and shipping upcharge. You will need to place a new order if you still need the item when it is back in stock.
If the item(s) you order are out of stock at the time of fulfillment we will cancel the order to stop the hold on your funds. If you have not received a Ship Confirmation email within 4 business days and you have verified the Ship Confirmation email is not in your spam/junk folder, please log into your Yarnspirations.com account to confirm your order is still active. If it has been cancelled, and you did not request the cancellation, we did not have enough of the item(s) you ordered. Please watch for the item(s) to be back in stock and place a new order.
What currency are your prices in?Prices on our US, UK, or International sites are displayed and charged in USD. Shoppers on our Canadian site will see prices in CAD and will have their payment method charged in CAD as well. You can switch between these sites by using the dropdown menu on the upper right-hand side of our website.
Do you offer Gift Cards?No, unfortunately we are unable to offer gift cards at this time.
Do you have a physical store I can visit?The Yarnspirations store is virtual only and can be found at Yarnspirations.com. We encourage you to visit your local craft retailer to touch and feel our yarns in person.
Do you offer backorders?We do not hold backorders. We fill hundreds, sometimes thousands of orders every day and, while we strive to fill everyone's order efficiently and completely, occasionally the available quantity of an item is not sufficient to fulfill all incoming orders for that particular product.
If you place an order for product and we do run out of stock, that item will automatically be cancelled from the order and you will be issued a refund. We do not backorder. If we had to cancel an item from your order, you will receive notification via email with the details of the refund; item, quantity, and amount. This notification will be sent to the email account used to create your Yarnspirations.com account. If you still want the remainder of your order, please return to Yarnspirations.com to place another order for the items previously out of stock.
What types of payments do you accept?We currently offer Visa, Mastercard, and PayPal as payment options. Shoppers in the United States may also choose to check out using American Express.
Will my payment information be safe on your site?Yarnspirations is committed to providing the most secure on-line shopping experience possible. Your credit card information is safe and secure. We use secure servers and the Secure Sockets Layer (SSL) technology to encrypt all of your personal information, including your credit card data. Once encrypted, your data cannot be read as it travels over the Internet. For additional information on how Yarnspirations.com maintains your privacy and security, please refer to our Privacy Statement.
When you finish adding items to your shopping cart, simply click on Proceed to Checkout and fill in the required information including method of payment. Once your transaction is complete, you will receive an email to confirm your purchase.
Your credit card information is perfectly safe on Yarnspirations.com. The personal information you enter when you set up an account cannot be viewed without your Email Address and Password.
How do you calculate Sales Tax?Sales Tax (if applicable) will be calculated based on the State or Province to which the merchandise is shipped. Orders shipped to Canadian addresses will be required to pay any applicable taxes on delivery. Orders shipped to some US states will see their taxes calculated and applied at checkout.
How does the Free Shipping promotion work?All orders totaling $70 USD/$80 CAD or more before applicable taxes qualify for the Free Standard Shipping Promotion, with the exception of case pack products. The terms and conditions of this promotion are outlined below:
- If available, free standard shipping applies only to shipping and handling expenses on orders over the specified amount of the promotion but excludes case pack products. Promotion only applies to the order subtotal, excluding sales tax, placed anywhere within the website or through the Customer Care call center.
- The Free Standard Shipping Promotion only applies to Standard Shipping. The promotion excludes Expedited Shipping, and case pack products, for which the listed rates apply.
- The Free Standard Shipping Promotion only applies to delivery addresses within the United States & Canada. Orders must ship to a single address. Excludes case pack products.
- The Free Standard Shipping Promotion is not valid if items in an order are canceled, bringing the subtotal below the promotion’s defined threshold.
- Promotion will be applied as a credit towards the Standard shipping and handling fee.
- Consumers are responsible for all shipping costs incurred for returned items.
- Promotion is not valid for cash or cash equivalent or towards previous purchases.
- Spinrite Yarns Online Inc. reserves the right to change or discontinue the free standard shipping promotion at any time without notice.
Why isn’t my coupon or promotion code working?Please enter the code exactly as it appears on our site or in the email offer you received. Enter the code exactly as posted: no spaces if it is posted with no spaces, capitals/lower case as stated, the letters and numbers have to be correct. The easiest way to make sure it is correct is to copy and paste it into place and click "Apply".
Promo code still not working? Are you sure it is the correct code? If so, then the items in your cart may be on sale and our special promotion coupon codes are for regular priced merchandise only. If there is a minimum buy quantity to qualify for the discount, then only regular priced merchandise is calculated toward your minimum total.
If entered correctly, not expired and order is eligible and code is still not working, please click here to contact us.
Do you match prices if my item goes on sale after my purchase?Once you place an order, we are unable to offer any price adjustments on the merchandise you’ve purchased at full-price. You may, however, make another purchase of your items if they are on sale and return your full-priced order once you receive it.
What is a flash sale?A flash sale is a discount or promotion offered by an ecommerce store for a short period of time. The product quantity is limited, which often means the discounts are higher or more significant than run-of-the-mill promotions.
Can I update my shipping address on the order I have placed?Your package will ship to the shipping address you supplied with your order. If your package is returned to us because there is a mistake or missing information in the shipping address you provided, the order will be processed as a return, the merchandise will be returned to stock and you will receive a complete refund for the products only; shipping charges will not be refunded. If you would still like the items, you ordered you will need to return to Yarnspirations.com to place your order again.
If we made the error on the shipping label, we will, of course, pay the reship charges. Please make sure you enter your correct address, suite, and/or apartment number.
Our shippers are aware of all parcels being shipped to individuals. If you are shipping to a business, be sure to supply the name of the business along with a C/O name.
Can I add or remove items to my order before it ships?Once an order is submitted, it is immediately sent to our warehouse to be processed and cannot be changed or updated. Most orders are shipped the same day that they are placed.
- Have additional questions? Our Customer Care team is happy to help here.
What happens if I want to cancel my order?Once an order is submitted, it is immediately sent to our warehouse to be processed and cannot be modified in any way. Most orders are shipped the same day that they are placed. All purchases on Yarnspirations.com can be returned for a full refund, less shipping & handling, if done within 45 days of purchase.
Can I track my order?Tracking is available for packages shipped to US, Canada, Australia and United Kingdom destinations only. When your order leaves the warehouse, you will receive a "Shipping Confirmation" email. In this email you will find the tracking number for your order. If you click on this number, you will be transported to the site of the carrier where you can track your order from our door to yours. Please note: It may take 24 to 48 hours after your order ships for the carrier to update its tracking information.
Where is my order or shipping confirmation email?Your Order Confirmation email should arrive in your email box within minutes after your order has been completed.
Order Confirmation emails contain the following information:
- Billing Information
- Shipping Information
- Order Number
- Account email address
- Items and quantities ordered
- Subtotal, Discount, Shipping Charges, Order Total
- Important information
My order says “Delivered” but I have not seen it?Please check with other household members to make sure they did not receive it and forget about it. Check with neighbors; it may have been delivered to the wrong address. Call your local post office and request they check for it there. If all of this fails to produce your package, please contact Customer Service.
How do I return an item?If you are not satisfied with your purchase and would like a full refund (less the cost of shipping the product back to our facility), you must ship the product(s) back to us so that is received within 45 days from the date of purchase.
Please package the item(s), unopened and unused, in a box with the original packing slip. A copy of the packing slip or a copy of your order confirmation email is also acceptable. Please do not send any return without one of these items, we will be unable to identify and verify your purchase and a refund will not be processed.
Please ship return packages to:
875 Douglas Hills Rd.
Lithia Springs, GA 30122
Do you offer exchanges?Unfortunately, we are not able to exchange merchandise purchased through Yarnspirations.com. If you order something and upon receiving it have decided it is not what you want for whatever reason, please return according to return procedure and reorder any other items you may want in place of it.
How long does it take for me to receive my refund?Refunds on returned item(s) will be issued in the same payment form as was used at the time of purchase and should appear as a credit in your account within 1-2 billing cycles. Please allow up to 10 business days from the time your package is received for processing.
Is there a specific shipping method I should use to send back my order?We can accept return from any carrier but would recommend that you select a method which includes a tracking number in the event your shipment does not reach us.
What shipping methods are available?All orders shipped to addresses within the United States or Canada can be sent via Standard or Expedited service. Expedited service is not available for orders shipped to international addresses outside of the U.S. and Canada.
How does expedited shipping work?Expedited shipping only speeds up the shipping process. We still need time to process and fill all orders. If you choose "2 Day Shipping" the clock starts at the time the carrier service picks your order up from us.
When calculating your projected arrival date, please only include business days (Monday-Friday, excluding all US Federal Holidays). If your order leaves the warehouse on Monday it should arrive at your door on Wednesday, Tuesday should arrive on Thursday, Wednesday should arrive on Friday, Thursday should arrive on Monday and Friday should arrive on Tuesday. These are not delivery dates from the time you place your order; you will receive a "Shipping Confirmation" email when your order is ready to leave our warehouse.
Adverse Weather occasionally delays delivery of expedited parcels. Please note we cannot guarantee 2-Day delivery during extreme weather conditions. Deliveries delayed due to extreme weather conditions will not be refunded.
Where do you ship?We try our best to ship to all destinations where crafters like us are eager to get our yarns. We love how worldwide the love for our yarns is so if you don't see your country on the list please reach out to our Customer Care team here and so we can look into adding your country as a shipping option going forward.
We currently ship to:
- United States (Contiguous)
- United Kingdom
- New Zealand
Do you ship to P.O. Boxes?No, unfortunately we are no longer able to ship to P.O. Boxes.
Can I ship my order to multiple addresses?No, we currently do not offer the option of shipping items within the same order to multiple addresses. All orders must ship to a single address. In the event that you require shipment to multiple destinations you must place a unique order for each shipping destination.
I live outside of the U.S. & Canada, why can't I buy Patons, Red Heart, Coats & Clark, Aunt Lydia’s, or Anchor products from you?We have limited distribution rights to sell certain yarns and threads outside of the United States and Canada. However, all of our patterns are available for download worldwide.
Where is my order?Tracking is available for packages shipped to US, Canada, Australia and United Kingdom destinations only. When your order leaves the warehouse, you will receive a "Shipping Confirmation" email. In this email you will find the tracking number for your order. If you click on this number, you will be transported to the site of the carrier where you can track your order from our door to yours.
Please note: It may take 24 to 48 hours after your order ships for the carrier to update its tracking information.
My order says “Delivered” but I have not seen it— what do I do now?Please check with other household members to make sure they did not receive it and forget about it. Check with neighbors; it may have been delivered to the wrong address. Call your local post office and request they check for it there. If all of this fails to produce your package, please contact Customer Service.
Will I be charged customs or duties when I receive my package?If your order is shipping outside the Contiguous US and Canada, your shipment may be eligible for customs, duties and/or additional taxes depending upon the laws of your particular country. Yarnspirations does not collect any of these at time of payment and are the sole responsibility of the purchaser.
How much can I expect to pay in shipping?All shipping rates vary by specific country. Please refer to our shipping policy to find an estimate of the shipping costs per destination. For the most up to date & accurate shipping cost please use our Shipping Estimator tool in the Cart.
Account & Subscriptions
Why would I create a Yarnspirations account?Creating an account on Yarnspirations.com has many benefits:
- Speedy checkout – your account will save multiple addresses.
- When logged into your account, your shopping cart information will be saved for later!
- View and track your orders – you can view past orders or track new orders just by logging into your account.
- Save your favorite patterns and yarns by adding them to your Wishlist.
My email address has changed. How do I update this information to my current account?You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:
- Visit the website and click on "My Account" in the upper right-hand corner of the page.
- Log in to your account by typing your previous e-mail address and password.
- Once logged in, click on "Edit Profile" towards the right-hand side of the page.
- Type your new e-mail address on lines 3 and 4.
- Verify your "Current password" at the bottom.
- Click "Update Now."
- Your e-mail will be updated.
How do I reset my password?Go to the My Account Login page. Click the Recover Your Password link under the Login button. Enter the email address associated with your account in the popup that appears. The email should arrive in your Inbox within a few moments. If you do not see it within 30 minutes, please check your spam/junk folder.
How do I unsubscribe from your email mailing list?There are two quick and easy ways to unsubscribe from our mailing list. i. Follow the “UNSUBSCRIBE HERE” link that appears at the bottom of every Yarnspirations newsletter. Note that you will still receive order confirmations and other notifications about your order from us if you choose to unsubscribe from marketing communications from Yarnspirations. ii. Contact our Consumer Care team and note the email address you have registered on our list.
I have a new email address. How do I update my subscription to make sure I still receive Yarnspirations newsletters?Easy! Just follow the “UPDATE EMAIL PREFERENCES” link that appears at the bottom of any Yarnspirations newsletter. Under the “My Personal Information” section, simply enter your new email address and click the “Update” button. If you have trouble completing these steps, contact our Consumer Care team and note both your new and old email addresses in your message.
3. I want to receive only knit or crochet patterns in my emails, but not both. How do I do that?If you follow the “UPDATE EMAIL PREFERENCES” link that appears at the bottom of your Yarnspirations newsletters, you can specify whether you’d like to receive knit and/or crochet content. You still may receive emails that contain both knit and crochet projects, however
How is your yarn manufactured?Yarnspirations carries yarn made with both synthetic and natural fibers.
The wool used in our yarn comes from sheep raised in Australia, New Zealand, South America, and Falkland. It is brought to the United Kingdom, where it is blended together in a roughly equal combination of content from each region, though this does vary from load to load.
The cotton used in our yarn is USA grown, though is not classified as organic or GMO-free.
All of our products are not treated or dyed with any epoxy or varnish compounds. We do not use Urea Formaldehyde Resin or Disperse blues. All of the materials used to manufacture our yarns are OEKO-TEX Standard certified. This standard certifies that the dyestuffs used do not present a health risk or risk to the environment.
Are your Patons yarns or patterns the same as Patons UK or Australia?Please note that Patons UK and Patons Australia are separate entities and are not affiliated with Patons North America. Our patterns and yarn are produced by Patons North America.
Which of your wool yarns will felt?You can use Patons Classic Wool Worsted, Patons Classic Wool Bulky, and Patons Classic Wool Roving for your felting projects.
How does the striping effect of Bernat Pop! yarn differ from other yarns?Bernat Pop! is a print dyed yarn, which means this yarn undergoes a different dying process than other self-striping yarns. The result is that every ball of Bernat Pop! will have the same colors, though each ball may not start and end with the same color or include the same length of each color.
I am looking for a specific product— has it been discontinued?You can find our entire product offering on Yarnspirations.com, unless a product is limited-edition or seasonal only. If you do not find the yarn or color you are looking for, more than likely it has been discontinued. We do not keep a back-stock of any of our yarns; once they are discontinued and sold out, they are no longer available through us. You may, however, still be able to find it at your local retailer or even an online discount retailer.
I am looking for a specific yarn but don’t see it listed on your website, can you help?If you are looking for a specific product made by Caron, Bernat, Patons, Lily Sugar’n Cream, or Phentex, Red Heart, or Coats & Clark but don’t see it listed on our website, it could mean that this product has been discontinued or that the product is sold exclusively at other retailers. Products listed as “Out of Stock” are still in production and will be re-stocked.
Do you have a catalog?While Yarnspirations does not offer a printed catalog of our products, our website acts as an online catalog of the products we carry and currently have in stock. In order to ensure that our customers have access to the most current styles, prices, shades, and overall selection, we do not publish a catalog that you may purchase directly from us. Plus, with all the styles that we carry, a catalog would be as big as a phone book!
Do you have a physical store I can visit?The Yarnspirations store is virtual only and can be found at Yarnspirations.com. We encourage you to visit your local craft retailer to touch and feel our yarns in person.
How do I find out what solid colored yarns are in the multi-colored yarns?We currently only have this information available for Red Heart yarns. You will can find this information in the Multi-Color Coordinate List here.
Will my order contain yarn from the same dye lot?Some yarns are dyed in large batches with each batch assigned a "dye lot number". Using a color from the same dye batch assures a color match from skein to skein. Other yarns are spun from fiber that is already colored and are labeled as "no dye lot" yarns.
Unfortunately, we are not able to match dye lots. We do try, but depending on demand, the warehouse can go through several dye lots in less than a week. And when dye-lots are picked through looking for matching dye-lots to complete a single order we unfortunately sometimes end up with a few skeins in each of several dye-lots. If you cannot find the dye lot you were using, the best thing to do is to take some of what you have to the store and try to get the best match. Look at it in natural and artificial light if possible. Work alternating rows with the two different dye lots to lessen the effect of knitting with a second dye lot. Not all stores carry all of our yarns in all available colors so you will need to check with the individual store. You can order any of our yarns in any color online.
How do I set the dye in my yarn?While not necessary with most of our products, you may find that you need to set the dye in your yarn to prevent it from bleeding. This is more common with yarns that feature a rich, dark color, because these require a heavier application of dyes, which may not fully absorb into the yarn.
After your project is completed, soak it in a solution of cold water with ½ to 1 cup of coarse salt, depending on the size of your item. After half an hour of soaking, rinse your item with clean water. Prepare a solution of equal amounts white vinegar and water, which you will use to soak your item again for half an hour. After this second soaking, rinse your item for the final time. This process will leave your dye set.
Tizzy RecallIf you have purchased Bernat Tizzy yarn and would like to return it as part of our voluntary product recall, please contact our Customer Care team directly here.
What is OEKO-TEX Standard certification?Yarns that are OEKO-TEX certified are free of harmful chemicals and substances, making them safe for the environment and to use on projects for your whole family. With OEKO-TEX certification, you can be certain that every component has been tested for harmful substances and it is therefore is harmless in human ecological terms. The test is conducted by independent OEKO-TEX facilities on the basis of an extensive criteria catalog. In the test they take into account numerous regulated and non-regulated substances that may be harmful to human health. Often, this goes beyond national and international requirements. The criteria catalog is updated at least once a year and expanded with new scientific knowledge or statutory requirements.
What is used to dye your yarns? Is it safe?All of our products are not treated or dyed with any epoxy or varnish compounds. We do not use Urea Formaldehyde Resin or Disperse blues. All of the materials used to manufacture our yarns are OEKO-TEX Standard certified. This standard certifies that the dyestuffs used do not present a health risk or risk to the environment.
Where can I find a list of the abbreviations you use in your patterns?Abbreviations used in each pattern are listed with that patterns directions for quick reference. But, if you'd like a full list of all abbreviations, follow the appropriate skill type link below to see the complete list of abbreviations so you can get to stitching!
I have found a pattern on your website that I love, can you provide it written for a different size?While some patterns are written for multiple sizes or for both adults and children, we are limited in the range of patterns we are able to produce for Yarnspirations.com. All available patterns are listed on our site— if you do not see your size listed, you may be able to modify the pattern yourself.
I have found a pattern on your website that I love, but it is written for knit and I only crochet (or vice versa). Can you help?While some patterns have been written for both knit and crochet, most patterns have been specifically written for just one craft type. Unfortunately, we cannot provide both versions for every pattern on Yarnspirations.com.
Can I sell something I made using one of your patterns?Our patterns are only available for home craft-knitters and not for commercial use. However, you are permitted to sell your completed item at a small scale, e.g. a small craft fair or church bazaar, under the stipulation that you credit the brand of yarn you used and credit our website: https://www.yarnspirations.com.
How do I get one of your free patterns?All of our patterns are easy to download directly from the pattern's page and are available in Adobe PDF format. They are optimized to print out on your printer at home or view on your device's screen. We recommend installing the latest version of Adobe Acrobat Reader to ensure you aren't missing out on any of the goodies featured in our pattern files.
Do you offer print versions of your patterns?All patterns are available on Yarnspirations for download. While we do not offer printed patterns, you may print the pattern yourself once you have downloaded it as a PDF.
Please note that pattern kits only include an online PDF version of your pattern as well— it will not be printed and included in your shipment.
Do you offer paid patterns on your site?We no longer offer patterns for purchase on Yarnspirations.com. All patterns on our site are free for all to use, share and inspire crafters everywhere!
I purchased a pattern from you in the past, where can I find it to save or re-download?If you have purchased a pattern from us in the past you will need to contact our Customer Care team to obtain a copy of your pattern. Paid pattern downloads are not accessible from the My Account section of the website.
To get a copy of your pattern, contact our Customer Care team here.
Do I have to purchase the items in a kit in order to have access to the pattern?No, there is no purchase required to download any pattern on Yarnspirations.com. Our kits are designed to provide a quick and easy way to gather all the materials you may need for each pattern and add them to your cart. To download a pattern without purchasing the kit, simply click the blue DOWNLOAD FREE PATTERN button that appears above the kit on each pattern page.
I found an error in one of your patterns, what do I do?We're sorry about that! If you happen to come across an error in one of our patterns, please let us know so we can update our files and make things right! Please contact our Customer Care team directly here and let us know what you've found.
How do I know if there has been updates to a pattern I have been working on?As of August 2019, Yarnspirations pattern PDFs will contain a last-updated date on the bottom right-hand side of each pattern. All patterns will show a date of August 2019 as a default, even if they have been published and updated prior to this date.