Return Policy
Please refer the the frequently asked questions related to our return policy below. If you have any additional questions regarding a current order or on a potential order you can contact our customer service team by clicking here.
If you are not satisfied with your purchase and would like a full refund (less the cost of shipping the product back to our facility), you must call Customer Service for return authorization at 1-888-368-8401.
Once your return is authorized, please package the item(s), unopened and unused, in a box with the original packing slip. A copy of the packing slip or a copy of your order confirmation email is also acceptable. Please do not send any return without one of these items, we will be unable to identify and verify your purchase and a refund will not be processed.
Please ship return packages to:
Coats & Clark
Attention: Yarnspirations
601 Holly Drive
Albany GA 31705
Note: It can take up to 7 business days to process your return once your packaged as been received.
If you require any additional information, please contact our Customer Care team here.
Please ship return packages to:
Coats & Clark
Attention: Yarnspirations
601 Holly Drive
Albany GA 31705