Membership Questions and Answers
Q: Why do you no longer offer international shipping?
A: We have temporarily halted our international shipping due to unforeseen circumstances. We are currently looking into this and hope to resolve the issue as quickly as possible. We sincerely apologize for any inconvenience this may cause. If you currently have placed an order destined for an international address (address other than USA or Canada), please contact our customer service team for assistance.
Q: Is there a fee associated with being a member of Yarnspirations.com?
A: No. Membership is 100% free! There are no hidden fees and no strings attached.
Q: What types of payment do you accept?
A: The payment options currently available are Visa, MasterCard and PayPal.
Q: What are the benefits of becoming a member?
A: It pays to be a Yarnspirations.com member! Your membership allows you to participate in all aspects of the Yarnspirations community. In addition, you will be able to sound off and share your opinions about Yarnspirations products with our ratings system. We also give you the option of receiving regular email updates. Last but certainly not least, you can enjoy access to thousands of free patterns from bags to booties and beyond!
Q: How do I become a member of Yarnspirations.com?
A: Just register here or by using the link above. Any questions with personal information are completely optional, and are only used internally to help us understand you better.
Q: Is my information secure?
A: Security is our highest priority at Yarnspirations.com. When you submit sensitive information on the website, your information is protected both online and offline.
When the order form asks you to enter sensitive information, such as your credit card number, that information is encrypted and is protected with the best encryption software currently available in the industry – SSL. We do not retain your credit card information after your order is completed.
We use McAfee Secure for vulnerability scanning and Trustwave for PCI Compliance. Our website is scanned for hacker vulnerabilities daily by the largest dedicated security company in the world. You can ensure our compliance at any time by clicking the McAfee and Trustwave buttons in the footer of every page.
Q: Can I cancel an order I recently submitted?
A: Once an order is submitted, it is immediately sent to our warehouse to be processed and, unfortunately, cannot be changed or updated. Most orders are shipped the same day they are received. All purchases have a 45 Day Money Back Guarantee and can be returned for a full refund, less shipping & handling.
Q: Can I add an item to or remove an item from an order I recently submitted?
A: Once an order is submitted, it is immediately sent to our warehouse to be processed, and unfortunately, cannot be changed or updated. Most orders are shipped the same day they are received.
Q: Where can I download the digital pattern or pattern book I just purchased?
A: Log into your account on Yarnspirations.com and the digital download can be found under the "My Downloads" tab.
Q: Will my real name be used anywhere?
A: No. Your real name will be only visible to you after you log in.
Q: How do I sign out of the site?
A: The Sign Out link is always available on the top left side of your screen. If you are using a public computer we recommend you sign out after you are done visiting Yarnspirations.com
Q: How do I unsubscribe from the enewsletter?
A: To unsubscribe from emails, you can edit your member settings in the Craft Studio. You can access the Craft Studio on the top left corner of every page (click the heart or gear icons).
Is there something you want to know that isn't covered here?
Email us at firstname.lastname@example.org and we'll get back to you as soon as we can!
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